Terms of use

Terms of Use

Your privacy is our priority

cbs dwp terms of use accordion

1. Our commitment to privacy

Welcome to our website. Canadian Blood Services is firmly committed to protecting your privacy online. It is our goal to provide you with a website that is easy to use and respects your rights and expectations for privacy. Our Web Privacy Policy is designed to assist you in understanding how we collect, use, disclose and retain the personal information you provide to us and to assist you in making informed decisions when using our website.  In addition to our Web Privacy Policy, we recommend that you also review our Web Terms of Use prior to using our website.  The term "Canadian Blood Services" or "us" or "we" or "our" refers to Canadian Blood Services, the owner of the website. The term "you" refers to our website visitors and users.

2. What personal information do we collect?

Canadian Blood Services may collect personal information from you at several different points on our website:

Applying for jobs or volunteer opportunities

If you choose to register online for volunteer opportunities or to apply for jobs with Canadian Blood Services through our website, we may collect personal information such as your name, contact information and details about your skills and experience.  We use this information to process and assess your application and to contact you for further information if opportunities are available.  Canadian Blood Services uses a third party applicant tracking system to manage applications and resumes submitted for job postings on our website and the service provider may have access to your application in order to provide recruitment support to Canadian Blood Services.

Creating online accounts

In order to use some of the services provided through our website, such as scheduling a blood donation appointment or joining the OneMatch Stem Cell and Marrow Network registry, you must first create an online account. When creating an online account, we may collect personal information such as your name, date of birth, health information, contact information and your donor card number.  We use this information to assess your eligibility to donate blood or to register you as a potential stem cell donor, to determine if you have an existing account with us, and to contact you about donation opportunities and other programs at Canadian Blood Services.  You will also be asked to provide a username and a password when you create an online account.

Creating an online account is voluntary and Canadian Blood Services offers other options for scheduling appointments or registering for programs through our National Contact Centre at 1 888 2 DONATE (1‑888‑236‑6283). Further information about the collection, use, retention and disclosure of personal information in relation to the programs offered by Canadian Blood Services is available in our Privacy Notices.

Using online forms

Canadian Blood Services provides online forms for a number of purposes which include, but are not limited to:  enrolment in programs such as Partners for Life; to request further information about our programs; to update your contact information; or to provide feedback about your donation experience.  We may collect personal information such as your name, date of birth, email address and other contact information, and your donor card number.  We use your personal information to provide the services or information you have requested, or to contact you with respect to your enrolment in our programs.

Using live chat

Canadian Blood Services offers a live chat tool on our website to provide technical support for online account users, appointment booking, and to answer general questions website visitors may have.  Use of the live chat tool is voluntary and the tool is provided by a third party service provider located outside of Canada who retains the chat logs on behalf of Canadian Blood Services.

3. Web analytics and cookies

Web analytics

When you visit our website, we may collect information about your browser, your IP address, data and time of visits, pages viewed, time spent on our website, and the websites visited just before and just after our website.  This information is collected for the purposes of diagnosing problems with our website and to track website usage.  Some information, such as your Internet domain name or your Internet protocol (IP) address may identify you.  In addition, our advertisers and ad serving companies may also use "web beacons", "spotlights" or "clear gifs" to determine which advertisements and promotions website visitors have seen and how they responded to them.


A "cookie" is data that is transferred from our web server to the device you use to access our website.  We may use cookies to recognize repeat website users, to customize your online experience, to make our website easier to use and to improve our services.  We may use cookies to assist website users in other ways; however, we do not use cookies to retrieve information from your computer that was not originally sent in a cookie.  If you choose, you may set your browser to refuse or remove cookies, or to alert you to the potential transfer of cookies to your device.

4. Who do we share personal information with?

Canadian Blood Services may use third party service providers to perform services in relation to the operation and maintenance of our website and the online services offered, or for the purposes of sending you information about Canadian Blood Services programs and opportunities to donate if you have requested that we do so.  In some cases our service providers may process or store data outside of Canada.  Our third party service providers are contractually obligated to use the personal information to which they have access for the purposes of providing services for, or on behalf of, Canadian Blood Services.

5. How do we use your personal information?

The personal information we collect about you through our website is used by Canadian Blood Services for the purpose for which it was collected or for a use consistent with that purpose.  Occasionally, we may use your personal information to notify you about important changes to our website, new services, promotions and other information we think you may find valuable. You will only receive such communications if you chose to receive them when you created an online account, requested further information from us, or otherwise asked to be contacted by Canadian Blood Services.

If you do not wish to receive this information you may unsubscribe at the bottom of our communications such as electronic newsletters and special offers.  If you have an online account, you may change your contact preferences in your account profile if you no longer wish to receive communications.  You may also be removed from our contact lists by calling 1 888 2 DONATE (1-888-236-6283).

6. How do we protect your personal information?

Canadian Blood Services has implemented appropriate safeguards in order to protect the personal information you submit through our website.  For example, we use encryption and secure socket layer (SSL) technology to protect the personal information you submit through our website.

7. Accessing or correcting your personal information

If you have created an online account with Canadian Blood Services, you may update your personal information, including your contact preferences, in your account profile.  We also offer an online Change Your Address form for revising your contact information, and at any time you may update your contact information or contact preferences by calling 1 888 2 DONATE (1-888-236-6283).

To request access to the personal information Canadian Blood Services retains about you, please visit our Access to Information page.

Welcome to our website. By using our website, you agree to comply with and be bound by this Terms of Use Agreement ("Agreement"). If you do not agree with the Agreement, do not use this website. The term "Canadian Blood Services" or "us" or "we" or "our" refers to Canadian Blood Services, the owner of the website. The term "you" refers to the user or viewer of our website.

1. Acceptance of agreement

You agree to the terms and conditions, without modification, outlined in this Agreement. This Agreement may be changed by us from time to time without specific notice to you, by updating this posting. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the website, the content, products or services provided by or through the website, and the subject matter of this Agreement.

2. Use of the website

The information provided through our website is for informational and educational purposes only. All information is provided on an "as is" basis without any warranties of any kind. The material on this website is provided as general information only and is not intended to provide specific legal or health related advice for any individual and should not be relied upon in that regard. For information on individual health questions, contact your health care provider.

Canadian Blood Services makes no representations and disclaims all expressed and implied warranties and conditions of any kind, including without limitation, representations, warranties or conditions regarding accuracy, timelines, completeness, non-infringement, merchantability or fitness for any particular purpose. Canadian Blood Services assumes no responsibility to the user or any third party for the consequences of any errors or omissions. Reliance on any information provided by Canadian Blood Services appearing on or provided in relation to this website is solely at your own risk.

When using our website, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks, and service marks, information will be transmitted over a medium that may be beyond the control and jurisdiction of Canadian Blood Services. As such, we assume no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with this website.

3. Intellectual property

The materials on our website are protected by copyright, trademark and other forms or proprietary rights and are owned or controlled by Canadian Blood Services or any other party credited as the provider of that information. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the website are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) Canadian laws. Canadian Blood Services authorizes you to view or download a single copy of the contents, but not any logo or other visual representation on our website, solely for your personal, non-commercial use if you include the following copyright notice: 'Copyright © 1998-2016 Canadian Blood Services. All rights reserved.' Images and videos on our website may be used in conjunction with media pieces. These images and videos must not be altered or digitally enhanced, and their use must be in accordance with the Copyright Act and Canadian Blood Services’ Web Terms of Use Agreement. Any other use of the material is strictly prohibited without our prior written permission and the permission of applicable rights holder(s). If you violate any of these Terms of Use, your permission to use the content automatically terminates and you must immediately destroy any copies you have made of any portion of the content.

4. Release and indemnity of Canadian Blood Services

You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, advertisers, product and service providers, and affiliates harmless from any liability, loss, claim and expense, including reasonable legal fees, related to your violation of this Agreement or use of the website. You also agree to release and hold harmless Canadian Blood Services from and against any and all liability, claims damages, actions, and costs, arising out of or in connection with your use, review or reproduction of the Canadian Blood Services’ website.

5. System integrity

You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Canadian Blood Services’ website. You may not take any action, which imposes an unreasonable or disproportionately large load on Canadian Blood Services’ infrastructure.

6. Website linking

Links to other websites or references to other organizations, products, services or publications do not constitute endorsement or approval by Canadian Blood Services. Canadian Blood Services makes no representations whatsoever about any other websites which you may access through this one. The websites linked to or from our website are provided for your information and convenient purposes only.  Canadian Blood Services cannot and does not warrant the accuracy, completeness, timeliness, non-infringement, merchantability or fitness for a particular purpose of any information available through these links and disclaims any opinions expressed on such websites.

7. Advertisers

The website may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser's or sponsor's materials.

8. Accurate information

Certain sections of, or offerings from, the website may require you to provide identifiable personal information or to create an online account. If identifiable personal information is requested, you agree to provide us with your real name and accurate, complete information. Creating an online account must be done using your real name and accurate information. Each account is for your personal use only and not on behalf of any other person or entity. We do not permit (a) any other person using your online account; or (b) access through a single name being made available to multiple users on a network. You are responsible for preventing such unauthorized use. You may deactivate your online account at any time. Any unused online accounts will be deactivated by us after 365 days.

9. Online account

In order to create an online account, you must be at least 17 years old. You must choose a username and password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another individual at any time. You agree to notify Canadian Blood Services immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your online account.

10. Personal information and privacy   

We may collect your personal information when you use our website. If you are 16 years old, we may collect your personal information and contact you on your 17th birthday about opportunities to donate. Canadian Blood Services respects your privacy. Please read our Privacy Policy, which governs use and visits to the website.

11. Errors, corrections and changes

While every effort has been made to ensure the accuracy and veracity of the information on this website, Canadian Blood Services is not responsible in any way for damages arising out of the use of this website. And, although Canadian Blood Services relies on reputable sources and attempts to keep the information current, Canadian Blood Services does not warrant the accuracy or completeness of the information. We do not represent or warrant that the website will be error-free, free of viruses or other harmful components, or that defects will be corrected. We may make changes to the features, functionality or content of the website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the website.

12. Limitation of liability

Canadian Blood Services shall not be liable to you and/or any third party under no circumstances for any damages of any kind arising out of or relating to the use of or your ability to access or use, or reliance upon, our website including, but not limited to, any lost profits, lost opportunities, special, incidental, direct, indirect, consequential or punitive damages, regardless of your advice to the contrary.

13. Unlawful activity

We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, e-mail addresses, usage history, posted materials, IP addresses and traffic information.

14. Nontransferable

Your right to use the website is not transferable or assignable. Any password or right given to you to obtain information or documents is not transferable or assignable.

In accordance with Canadian Blood Services' mission and values to operate in a manner that gains the trust, commitment and confidence of all Canadians, we recognize the importance of public access to information.  Please select an area below to read more about access to information at Canadian Blood Services:

At Canadian Blood Services we recognize that privacy must be protected and respected. We are committed to keeping your personal information secure and confidential. Please review our Privacy Notices for further information.

Canadian Blood Services takes the security of your information seriously. Please select an area below to read more about our security practices and how you can protect your information:

Security and our Electronic Health History Questionnaire

In July 2016, Canadian Blood Services introduced a new electronic health history questionnaire, replacing the paper record of donation.  The electronic questionnaire is completed by donors at home or at clinic prior to making a blood, plasma or platelet donation.  To learn more about the security of your personal information in this process, please see below:

Completing the Questionnaire at Home:

  • If you choose to complete your health history questionnaire at home prior to attending the clinic, you will be required to sign in using your Canadian Blood Services account user name and password and you will only be able to complete the questionnaire on the day of your appointment.
  • The answers you provide are not stored or transmitted on the web. Your responses are compiled into an encrypted barcode which you print and bring with you to the clinic.
  • The barcode can only be scanned at a Canadian Blood Services clinic and is only valid on the day of your donation – the barcode expires by midnight (Eastern time) on the day of your appointment.
  • Your personal information is not stored by Canadian Blood Services until you attend the clinic and scan the bar code at a screening booth.

Completing the Questionnaire at Clinic:

  • If you choose to use the in-clinic kiosk tablets to complete your health history questionnaire, your personal health information is not stored on the tablet and the data related to your responses is not available to other donors.
  • The tablets and the Canadian Blood Services internal network to which the tablets connect are encrypted to protect your information.
  • The tablets are physically secured with all device ports locked down to prevent unauthorized connectivity.

Our online processes have had security assessments prior to the launch of the electronic health history questionnaire. 

Online Security


Tips for Staying Secure Online

Canadian Blood Services takes online security seriously. We take great care in ensuring that our systems are thoroughly tested and managed in a manner that ensures that the information provided by our donors is not accessible to any unintended parties.

Maintaining IT security is all about cultivating the right habits. There are some important steps that donors can take to protect themselves online:

Picking and Protecting Passwords
Never share your password with others and never respond to email requests for your password, even if the email appears to come from a CBS employee.

  • Don’t write your password on a sticky note.
  • Don’t be too obvious when choosing your password. Don’t use words such as names of family members/pets, or other information that might be found in your purse or wallet

Staying Safe Online

  • Limit the amount of personal information you post when using social media tools such as Facebook, twitter and YouTube
  • Avoid letting your browser save your passwords.
  • Ensure website URLs start with HTTPS when accessing personal information

Safe Computing Practices

  • Always use up-to-date anti-virus software.
  • Log off, or at a minimum lock your screen, when stepping away from your computer
  • Always log out of websites when you’re finished.
  • Enable password locks/PINs on your mobile device. 
  • Do not open suspicious email. If you receive an e-mail message from an unknown person that contains an attachment, do not open it. The e-mail may contain a virus.
  • For smartphones and tablets, only install apps from official app stores.
  • Read permission requests before installing apps to ensure the information they’re accessing is appropriate.
  • Install the latest app and operating system updates for your device.